Royal Jordanian Airlines التعليقات التطبيق

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It’s crazy that we live in 2025 and RJ airlines still can’t manage to get their app running. You literally just lost a booking for 3 people ($4,900) (because your app is so glitchy it doesn’t let me checkout.

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RJ has good service once in the air- the flight attendants are great. I’ve flown over 30+ times with them. However their app and website are dated, slow and just bad. Also, you cannot choose a seat! All other airlines I have ever travelled allow you to choose your seat. Not RJ- you just show up and they put you where they want you. I just flew a 12 hour flight and had to sit in a seat far away from my wife- all because they do not give you an option to choose a seat. Their customer service is hard to get hold of, I’m currently on the phone on hold after they left one of my suitcases in the terminal- I have a tracker so I can see it sitting there. I have been trying to get in contact with them for 2 days and nobody can give me any information on my delayed suitcase. RJ has great flight attendants and in flight service, but their website, app and customer service are 0/10.

Before you book your flight let me give you some advice, don’t. It’s not worth it. You will lose your money, time, and nobody cares about what’s going on to try to help you. I booked with them, and due to an error on their part, they refused to refund my flight that they made me lose. No one is answering emails, each person I speak to blames the next person. Very unprofessional and has no problem stealing your money.

RJ Needs to fix the app and make it work properly, Royal Club not working, very slaw app, errors everywhere. It’s a shame to have very poor rating for years and not doing anything about it .

The worst app ever! Can’t log in anything, book tickets, or log in to Royal club! Complete disaster and if you want to call customer support IT’S A JORDANIAN NUMBER! It shows a pop up msg saying “wrong format”. You can’t log in to anything, even though i used the same credentials on the web and they worked. DO NOT WASTE YOUR TIME ON IT!

I have decided to book with another airline because the payment interference is awful unfortunately it keeps giving me error every time.

It keep giving me error message, User session expired and it wont let me in!!

It’s impossible to login in this app. All my information is correct but I keep getting a pop-up message that simply Says “OK.“ The app won’t let you register for their loyalty program, you must do that on the web. In addition, you cannot change seats via the app as you can do with ALL other airline apps. Ugh. I’m terrified to see what this app is like once my flight finally arrives. Just terrible.

I can’t believe how awful and painful the payment on their app/website

Worst Airline ever as soon you pay your done so f annoying customer service!!! Their prices is ridiculous no service

This app is so poorly designed. It’s a miracle when it works as it should. It needs a complete overhaul. It doesn’t always recognize record locators, trying to register is a mess. It’s nearly the same as having no app at all.

The interface is nice and easy. But, why do the trips disappear frequently, and have to be added manually every time? And why doesn’t it simply pull all the itineraries linked to one’s frequent flyer account? These features have become basic in any decent airline App. The way this App is dysfunctional in that aspect is completely unacceptable.

App doesn’t open, nothing loads!

I recommend adding Apple Pay as one of listed payments Thank you

The new update for the RJ app. Is okay but when your flight is open for check in alert doesn’t work and unable to send you notification ?!!!? You have to login to the app to do checkin Please fix Thanks

Really like the new UI the app has introduced, although some feature either do not work or got deactivated. I am not able to get my apple wallet boardings anymore for some reason. As well as I cannot add my Royal Club card to apple wallet, I see the icon, press on it, but no action is taken by the app. Would appreciate a fix. Also, when looking on my bookings I would really find amazing retrieve all my books as per my frequent flyer number.

This app is much better than the previous, although it’s still little bit slow with loading info. Also adding personal card to Apple wallet doesn’t work

I have booked each time and I go through the steps then it says booking too soon or app errors! Just shut it down.

Absolute trash. Very noisy disorganised with no respectful costumer service and recently it is getting more expensive

I’ve been trying to check-in for an hour and it simply doesn’t work!

I’ve seen bad apps, I e seen good ones. But the level of carelessness and lack of interest of customer experience in this apple exceeded all my expectations. The application is simply outdated, like at least 5 years behind every other major airlines. The last update was a year ago. The application doesn’t work most of the time, causes my phone to crash or becomes jittery. Royal Jordanian needs to consider an update to their management.

Thank you for everything. Nice and relaxing trip, greateful crew and great service. They really deserve five stars, I having flown with Emirates Airlines, Qatar Airways and Turkish Airlines. Note that all my flights are overseas

Bad flight at all for long and short flights and very poor services. The application also does not work very often, and the application user does not have wide options. If the traveler wants to change the flight, he has to apply for a refund, and this procedure lasts for more than a month as well, in addition to deducting large fees from the value of the ticket, although the ticket is refundable. I do not advise anyone By using this flight, especially from America to Jordan or vice versa, the business class is also not worth any additional amount. Very poor services, only the seat is a bit wide

Keeps on crashing, and when it works, it takes about 60 seconds to load anything, no improvements or enhancements made and just low quality app

I am a royal club member when I tried to book my ticket last week I app suggested to hold my ticket for 3 days which I did and when I tried to confirm my ticket go blank page and did not let me book my ticket when I called customer service they told me you can book it but I have to pay extra $300. They give you an offer but they did not honor their offer. I feel I am dealing with little kids. Don’t recommend this airline at all. Every time I decide to give them another chance they screwed me up. I will never look into this airline again.

Please make an effort to make your app accessible to blind people who use voiceover on the iPhone, it is not hard to do.

The worst flight ever

Worst airlines ever .. I don’t recommend anybody to travel with RJ No service, no Respect and if you have few Kg of weight they rib you off … truly disgusting The rating of the food they serve you is below zero jfk - Amman

بعد ادخال البيانات الخاصة للرحلة لا يفتح البرنامج أبدا وقمت بحذفه وإعادة تحميله ونفس المشكلة فما فائدة البرنامج إذا ؟! والبرنامج يربط نفسه مع الموقع ولا يعمل من نفسه مباشرة! وهذا يجعله بطيئا جدا

Extremely unfriendly app, takes too much time to try to make a reservation. With prompt popping up to ask for repeat action again and again. Needs to be updated and more reliable. Had to delete the app.

شركة فاشله بامتياز

Very uncomfortable a lot of noise very dirty and the attendant are very disgusting and rude

The app is very bad on the UI UX. It’s worth looking at other apps and get some idea how to improve it.

Great application

The app needs more development. Can’t reset password Can’t accept your already issued FFN Slow It’s really say to see cutting corners even in apps??

US phone numbers do not the US listed as a country when attempting to add royal membership. Also getting usr/url errors when attempting to book online.

When you book with this airline you going to have a lot problem staring from the price to the process to the customer service ! Like you feel your lost with them ! I don’t recommend this airline!!

I am not sure till when we will see the message “it is taking longer than the usual, hang on” This message should say “it’s taking longer LIKE usual, stop using the app” Why? Fix your app please!

I sometimes regret enrolling in the RJ Frequent flyer program, but their app has made me put aside my doubts and made this regret eternal. It freezes, logs you out, doesn’t login on one device while does on another... it is a true pain

Long wait for this update. But still performance is very bad. Most of the time stuck at the screen saying “ It is taking longer than the usual. Hang on ...”. This happens almost on every function: searching for flights, managing booking, adding new service, and accessing Royal Club account. Going to RJ.Con through Safari browser and manually entered all information is much faster. So disappointing.

The new application is much better & has the required features

My family just got back from `Amman to Chicago last Friday.very poor service,filthy bathrooms.flying attendants weren’t seen most of the trip.

Great app but it doesn’t allow me to write the whole phone number to be notified when the plane is loading. It gives a message that only 9 numbers are allowed, which the US numbers are always 10.

Nothing works on this App!

I already have a Royal Club number and I can’t add it to the app. A phone number is required and you have to choose a country. The United States is not an option on the phone portion. When you get down to putting in your address, it requires your state in the USA and it requires a city. There are only about 6 choices of cities for my state and no option to type it in. This field should not be a choice but a type in. There are too many cities in a state to have them all. I also can try to upgrade my seat. Nice to have an app for my flight that I booked already but not so useful otherwise.

The app is not dynamic like any other major airline app!! It’s really a shame. A simple thing as checking flight status either by flight number or route keeps yielding errors and a message “file not found”. Till this minute I cannot check flight status. Deleted the app and re installed it and still not working. What is so difficult about fixing this issue? Let alone having a proper app! Too bad.

The app is really good. I just booked my ticket through it. It just needs a little improvement. Other than that it’s really user friendly.

Although the app has improv d over time, it still needs significant improvements and to make it more user friendly. For example, all RJ reservations that are linked to an RJ Royal Plus number should be listed under reservations/booking. Currently, the app allow to search by reservation number and last name. Developer should look into update the app to make similar to other airlines apps such as United Airlines.